We handle all questions by email. Write to support@wheel-avia.com from any address and describe your question in a few sentences. If your message concerns a specific round, add the game number from your history, because it lets us find the exact spin, its multipliers and the moment you pressed Cash Out.
We do not run phone support or live chat, and we never ask for passwords, card numbers or copies of identity documents. Anyone who requests such details while claiming to represent us is not part of our team. Never share the login data of your casino account with anyone, including people who contact you about the game.
A clear first message saves time on both sides. Questions about a round need different details from questions about the website, so pick the items that fit your case. For a disputed round the game number matters most, because without it our team has to search by time and bet amount, which takes far longer.
- Game number: copy it from your game history for the round in question.
- Date and time: add your time zone, for example Central European Time.
- Bets placed: list the sectors you covered and the chip amounts.
- What happened: describe the result you saw and the result you expected.
- Device and browser: name your phone or computer and the browser you used.
Screenshots help when a display problem is involved, for example a frozen wheel or a missing Cash Out button. Attach them to your email as images. Keep personal data out of the screenshots and crop away your balance, your account name and anything else that identifies you or your casino account before you send them.
Deposits, withdrawals, bonuses and account verification are handled by the casino where you play, not by our team. We do not hold player accounts or balances, so we cannot release a payment or change the status of a bonus. For these topics, contact the support desk of your casino directly through its own website or app.
When a casino question involves a round of the game, both sides can help. The casino confirms the bet and the payout on your account, and we check how the round played out under the game rules. Players in the Netherlands should also keep the complaint procedure of their casino in mind if a dispute is not settled quickly.
If gambling no longer feels like entertainment, talk to someone early. In the Netherlands, AGOG runs self help groups for people affected by gambling, Hervitas provides treatment for game and gambling addiction, and the Open over Gokken platform gives information and advice. These organisations work independently from us and from every casino.
You can also exclude yourself from Dutch gambling providers through Cruks, the central exclusion register kept by the Kansspelautoriteit. A registration blocks access to every operator with a Dutch permit for at least six months. Deposit and time limits in your casino account are a lighter step that still keeps your play under control.